Frequently Asked Questions
HOW LONG DOES IT TAKE TO MAKE A DRESS?
We work with brides with both short time-frames and long time-frames. We recommend for all of our brides to order as soon as possible so we can begin fabric allocation and so fabrics/styles won’t be discontinued. Once you know, you know, right! We work off a production and delivery time frame based on the date of your wedding. Ordering approx. 6-8 months ahead ensures time for any alterations or tweaks (4-6weeks) once the gown arrives. If your wedding is sooner, get in touch with us at firstname.lastname@example.org as we have rush delivery options or if you have any questions regarding our ordering times.
HOW LONG ARE APPOINTMENT TIMES?
We allocate an hour for your appointment time in which one of our amazing bridal consultants will take you through our collections and offer their, guidance, assistance and expertise. Should you require more time we recommend coming in for a second appointment once you have narrowed down your options, or alternatively book in for one of our VIP nights where we allocate 90mins for you and your bride tribe (limit on guests)
WHAT SHOULD I BRING
A good attitude and an open mind! Be open to the bridal experience! Nude tone underwear is always essential to get the right look and shape of the gown.
HOW SHOULD I ORDER?
You can order with us instore or over the phone! Depending on how far away from your wedding we are will depend on when we take your
measurements which we will go through with you personally when you order.
I LIVE OUTSIDE OF AUST, NZ and U.K, CAN I STILL ORDER A GOWN FROM YOU?
Get in touch with us at email@example.com and we can take you through your options.
I AM HOPING TO LOSE A BIT OF WEIGHT BEFORE MY SPECIAL DAY, IF I ORDER NOW WILL MY DRESS STILL FIT ME?
It is quite a common question. We will always try and find a balance when ordering and factoring for fitness goals prior to your gown arrival. Most of our gowns have an element of stretch to them so if you go down a size, it should still fit well. If you still require a few tweaks, due to the simple, clean lines of our gowns they are easier to alter than most and we can arrange alterations in house for you or you can arrange them somewhere closer to home!
CAN I ORDER A SWATCH OF MY GOWN?
Yes, let the store know when you are ordering and we can arrange one from HQ. Swatches can take up to 4-6 weeks from the source but we endeavour to get to you as quickly as possible.
CAN I CUSTOMISE A STYLE?
Some of our gowns do have options with long/short sleeves, beaded/unbeaded, or lining colour changes. Aside from this due to our high levels of production, we can't customise outside of the options we offer. We can however order additional fabric for you (Price on Enquiry) and you can have alterations made once your gown arrives. For your alterations we recommend heading to our Wendy Makin Design Studio which is just 2 streets away on Wellington Rd in East Brisbane
CAN I BE CONFIDENT IN YOUR LABEL?
The Wendy Makin Group has been operating for 25 Years, our enduring Business is a testament to our stringent quality control and service to brides. Your gown is quality controlled at all levels so you can be assured your gown will be flawless. We do recommend trying on the gown instore before you take it home so you (and us!) can sleep easy knowing your gown is perfect, it is important to keep in mind to do this without makeup and fake tan so as not to stain the gown before the day! You may still require alterations to make it perfectly tailored for you. Also note the gown may fit differently or have a slight colour variation to the instore sample which has been tried on by many brides and may have stretched or has been faded in direct sunlight. However, if you think something is wrong with your gown, please get in touch with the stockist you purchased through without delay.
RETURNS/CHANGE OF MIND
Once you place an order with us, it is scheduled into production within 48hrs. After this time we cannot cancel the gown as it is made to order. It is also subject to the terms and conditions you sign when you place your order. If you change your mind on style we cannot offer a refund, however as above if it has not been put into production we can change the style. Once it is put into production, the style is locked in.